Refund & Cancellation Policy
Please read this policy before purchasing any paid service or membership from Nammude.
Nammude provides different types of civic-support and assistance services. Refund eligibility depends on the type and stage of the service purchased.
1. General Policy
Payments made to Nammude are intended for the specific service, membership, application assistance, or other paid service selected by the user.
Because some services may involve administrative work, communication, preparation, processing, or other work that begins after payment, refunds may not be available once substantial work has started.
2. Membership Payments
Membership payments are generally non-refundable once the membership has been activated or its benefits have started being provided.
If a technical issue prevents activation of a purchased membership and Nammude is unable to resolve the issue within a reasonable period, the user may contact Nammude for review.
3. Paid Applications & Assistance
For paid application or assistance services, cancellation may be possible only if the requested work has not yet started.
Once preparation, processing, communication, submission, or other substantial work has started, the payment may become non-refundable.
4. Cancellation Requests
A cancellation request should be submitted as soon as possible after payment.
- Cancellation requests must include the name used for the payment.
- The user should provide the payment transaction or reference number whenever available.
- Nammude will review the request based on the status of the service.
- Submitting a cancellation request does not automatically guarantee a refund.
5. When a Refund May Be Considered
A refund may be considered in situations such as:
- A payment was successfully made but the paid service could not be activated or provided due to a technical problem on Nammude's side.
- A duplicate payment was made for the same service.
- Nammude specifically confirms that a refund is applicable for the particular transaction.
6. Duplicate Payments
If you believe that you have accidentally made the same payment more than once, contact Nammude with the relevant transaction details.
After verification, an eligible duplicate payment may be refunded through the appropriate payment method, subject to applicable payment-provider rules.
7. Failed or Pending Payments
If money has been debited from your account but the payment status appears failed, pending, or incomplete, please allow the payment provider's normal processing period before submitting a refund request.
If the amount is not automatically reversed or the issue continues, contact Nammude with the transaction details so the payment can be checked.
8. Refund Processing
When a refund is approved, it will normally be processed through the original payment method or another method reasonably agreed upon by Nammude and the user.
The time required for the refunded amount to appear in the user's account may depend on the payment gateway, bank, card issuer, or other financial institution.
9. Third-Party Payment Providers
Payments may be processed through third-party payment providers. Nammude may not control the processing time, temporary holds, reversals, or settlement timelines of those providers.
Users should also review the applicable terms of the payment provider used for the transaction.
10. Services Already Provided
A refund will generally not be available for a service that has already been substantially completed or delivered to the user.
This may include situations where Nammude has already performed research, preparation, communication, documentation, submission assistance, or other work requested by the user.
11. User-Provided Information
Users are responsible for providing accurate information required to provide a paid service.
Refunds may not be available where a service could not be properly completed because the user provided incorrect, incomplete, misleading, or insufficient information.
12. Contact for Refund Requests
For refund or cancellation requests, please contact Nammude through the official contact method provided on the website.
Please include your name, payment reference or transaction ID, date of payment, purchased service, and a brief explanation of the request.
13. Changes to This Policy
Nammude may update this Refund & Cancellation Policy when necessary. The latest version published on this website will apply to future transactions unless otherwise required by applicable law.